PC Magazine published their article on the eBay inflating listings on their site: eBay padding listings on their site
It’s a good summary of what was happening over the past weekend. The most interesting part of that article however is they way eBay spokespersons explained this test/bug/glitch/accident/incompetence. Here is a short digest of that:
EBay on Tuesday admitted that a “bug” in its system had accidentally placed listings from eBay-owned shopping.com onto eBay.com late Friday night.
The bug was related to the gallery feature that allows users to place a small photo of their item on the initial search returns page, a spokesman said. EBay traditionally charged 35 cents to include a gallery photo, but as part of the policy changes that went into effect February 20, they are now free of charge.
However, “the code actually rolled out three hours late, so there were a certain number of listings … that didn’t get gallery free, so we were going back and fixing that” on Friday, the spokesman said. “What happened was, when we wrote the code to implement that fix in the database table, there was a string that was left on there that populated and sent shopping.com listings onto ebay.com that it shouldn’t have.”
Approximately 5,000 listings were pulled from shopping.com, but they have since been removed, according to eBay.
Sellers pointed to the listings snafu as evidence that eBay was inflating its numbers to make up for losses sustained during the boycott. When the bug first emerged on Friday, the spokesman told a reporter that it was actually a planned test.
“But it wasn’t a test. It ended up being a bug,” he said. “So I ate a little bit of crow on that.”
….
A comment on a Tuesday Appscout post suggested that forum posts critical of eBay’s policies had been deleted.
EBay denied that any forum deletions were intentional. If any posts were taken down “it was accidental,” the spokesman said. “We’re not afraid of hearing from our community and allowing them to post and discuss things and be angry on our boards”
AuctionBytes further reported Lieberman said fewer than 35,000 listings were affected by the glitch.
However, he had no explanation for the fact that when AuctionBytes looked at one Shopping.com selling account on Saturday morning, it indicated the seller had over 80,000 listings on eBay.com. One seller claimed on Saturday that he had captured screenshots that showed there were many more Shopping.com listings on eBay.
Lieberman said eBay has always been conservative without a hint of financial scandal in its life. eBay reports the number of registered users and number of listings to the SEC on a quarterly basis. Of the accusations of listing count manipulation, Lieberman said, “To think that we’d do that now is outrageous.”
It appears that
eBay lied about the cause of the mystery listings, first t was a test, then it was a bug….
eBay lied about how many listings were affected in this incident: first if was 5,000 now it is 35,000 while there are screenshots showing hundreds of thousands of listings.
eBay lied about censoring MANY forum posts calling this an accident…. how do you delete multiple threads on this subject by accident? As this eBay user indicated here: Boy ebay sure has a lot of “glitches” and “If any posts were taken down “it was accidental,”. Rbay sure has a lot of “accidents” lately. “We’re not afraid of hearing from our community and allowing them to post and discuss things and be angry on our boards.” Another lie from ebay, the comment below was posted my me on there forum it was pulled, so I re-posed it, Censored out idiot, and John Donhole, I more then made sure it did not violate any of ebay’s “polices” and they still pulled it a second time. Screw you ebay, I started taking my business to Amazon back in July of 2006 when you pulled your stunt with the ebay stores, you did not learn then and I know you will not learn not, put all the spins on things you want, lets see you fix the “bad Press” that you have gotten, let’s see how soon you get my $88.00 plus per month business back, stock holders are you reading this.
“Somewhere in this world a village is missing it’s idiot, if they look for him they can find him on ebay, he’s the guy running the company John Donhole”
eBay lied about when the listing glitch happened. According to eBay this was a glitch/test/bug that surfaced on the weekend of March 1st and 2nd: so why are listings on this screenshot dated 2/22/2008 ?
It appears that there are plenty of Videos documenting the usual eBay PR lies.
Update 3/17/2008 This Event Horizon Blog Has an eccellent compilation of The eBay SDC_PROD Affair